Overview Of the Role

• We are looking to hire a IT-Specialist with hands-on experience in He has relevant experience in providing technical support

Job Responsibilities:

• Serve as the first point of contact for end users seeking technical assistance over the phone or email.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Experience in supporting end users on a corporate network; specifically support involving Servers, Windows servers, Switches, Subnets, Routers, VLAN’s, DNS, Network Shares, Network Storage, File/Print services, Directory Services, etc. is preferred.
• Determine the best solution based on the issue and details provided by end users.
• Walk the customer through the problem-solving process.
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services.
• Record events and problems and their resolution in logs.
• Follow-up and update end users’ status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements on procedures.
• Manage PC setup and deployment for new employees using standard hardware, images and software.
• Perform timely workstation hardware and software upgrades as required
• Diagnosing and solving hardware/software faults
• Managing and troubleshooting any end user equipment printers, and scanner.
• Real experience with ticket and service management systems.
• Understand service management and working with the ticking systems.

Job Requirements:

• BSc/BA in IT, Computer Science, or relevant field or equivalent
• Minimum 2+ years of experience working in a large enterprise organization and dynamic environment.
• Above average knowledge of networking protocols, especially TCP/IP.
• Proven experience as a help desk technician or other customer support role
• Tech savvy with working knowledge of office automation products, databases, and remote control
• Good understanding of computer systems, mobile devices, and other tech products
• Ability to diagnose and resolve basic technical issues.
• Not more than 27 years old