The Faculty of Mass Commnication and Public Relations at Al-Nahda University organized a field visit for fourth year students at the faculty to the Holding Company for Drinking Water and Wastewater in Cairo, under the supervision of Dr. Mervat Abdel Hamid and Dr. Amira Amir, and they were received by Major General Muhammad Kalboush – Head of the Media and Customer Service in the Sector building in Abbasiya.
A brief presentation was presented on the nature of the company’s work and the services it provides, as well as the nature of the work of the media sector and customer service. Major General Muhammad Kalboush accompanied them on an inspection tour to learn about the nature of the work of the media center, the awareness department, the opinion poll department, as well as the department of the company’s community participation, the general administration of the hotline 125, the customer service center in Al-Waili, and mobile customer service cars.
They were also briefed on all the systems and mechanisms that are used in dealing with print, audio and visual media, how to manage the mental image of the company, as well as the method of dealing with complaints and requests received from customers via the hotline 125, in addition to the systems used in managing and operating workers to achieve the highest levels of performance.
